ADVANTECH aims to meet the customer’s expectations for post-sales service and support; therefore, in addition to offering 2 years global warranty for ADVANTECH’s standard products, a global extended warranty service is also provided for customers upon request. ADVANTECH customers are entitled to a complete and prompt repair service beyond the standard 2 years of warranty.

Standard products manufactured by ADVANTECH are covered by a 2 year’s global warranty from the date of shipment. Products covered by extended warranty and cross-region repair services against defects in design, materials, and workmanship, are also covered from the date of shipment. All of key parts assembled into ADVANTECH system products such as LCD, Touch Screen, Power Supply, and peripherals etc, will be also covered by the standard 2 years of warranty.

It is possible to obtain a replacement (Cross-Shipment) during the first 30 days of the purchase, thru your original ADVANTECH supplier to arrange DOA replacement if the products were purchased directly from ADVANTECH and the product is DOA (Dead-on-Arrival). The DOA Cross-Shipment excludes any shipping damage, customized and/or build-to-order products.

For those products which are not DOA, the return fee to an authorized ADVANTECH repair facility will be at the customers’ expense. The shipping fee for reconstructive products from ADVANTECH back to customers’ sites will be at ADVANTECH’s expense.

The product is excluded from warranty if

All returns from customers must be authorized with an ADVANTECH RMA (Return Merchandise Authorization) number. Any returns of defective units or parts without valid RMA numbers will not be accepted; they will be returned to the customer at the customer’s cost without prior notice .

 An RMA number is only an authorization for returning a product; it is not an approval for repair or replacement. When requesting an RMA number, please access ADVANTECH’s RMA web site: http://erma.ADVANTECH.com.tw with an authorized user ID and password.

You must fill out basic product and customer information and describe the problems encountered in detail in “Problem D escription ”. Vague entries such as “does not work” and “failure” are not acceptable.

If you are uncertain about the cause of the problem, please contact ADVANTECH’s Application Engineers (AE). They may be able to find a solution that does not require sending the product for repair.

The serial number of the whole set is required if only a key defective part is returned for repair. Otherwise, the case will be regarded as out-of-warranty.

Customers can save time and meet end-user requirements by returning defective products to an y authorized ADVANTECH repair facility without an extra cross-region charge . It is required to contact the local repair center before offering global repair service.

 It is recommended to s end cards without accessories (manuals, cables, etc.). Remove any unnecessary components from the card, such as CPU, DRAM , and CF Card . If you send all these parts back (because you believe they may be part of the problem), please note clearly that they are included. Otherwise, ADVANTECH is not r esponsible for any items not listed . Make sure the " Problem Description " is enclosed.

European Customers that are located outside European Community are requested to use UPS as the forward ing company .We strongly recommend adding a packing list to all shipments.Please prepare a shipment invoice according to the following guidelines to decrease goods clearance time:  

ADVANTECH will charge for repairing products if

If a product has been repaired by ADVANTECH, and within three months after such a repair the product requires another repair for the same problem, ADVANTECH will do this repair free of charge. However, such free repairs do not apply to products which have been misused, abused, or subjected to unauthorized disassembly/modification; placed in an unsuitable physical or operating environment; improperly maintained by the customer; or failure caused which ADVANTECH is not responsible whether by accident or other cause.

Before we start out-of-warranty repairs, we will send you a pro forma invoice (P/I) with the repair charges. When you remit the funds, please reference the P/I number listed under "Our Ref". ADVANTECH reserves the right to deny repair services to customers that do not return the DOA unit or sign the P/I. Meanwhile, ADVANTECH will scrap defective products without prior notice if customers do not return the signed P/I within 3 months.